Cancellation & Refund Policy
Welcome to P.P.Publications ! We value your trust and want to ensure a seamless shopping experience for our customers. This Cancellation & Refund Policy is designed to provide you with a clear understanding of our procedures regarding order cancellations and refunds. Please read this policy carefully before making a purchase from our Shopify store.
**Order Cancellation**
You can request the cancellation of your order under the following conditions:
1. **Cancellation before Shipment:** If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request.
2. **Custom Orders:** Please note that custom orders may not be eligible for cancellation once production has started. We will assess each custom order cancellation request on a case-by-case basis.
To request an order cancellation, please get in touch with our Customer Support team via email at [info@pppublications.com](mailto:info@pppublications.com) or through our Contact Us page. Make sure to include your order number and reason for cancellation in your message.
**Refund Policy**
We want you to be completely satisfied with your purchase from P.P.Publications. If, for any reason, you are not satisfied with your order, you may be eligible for a refund or exchange subject to the following conditions:
1. **Damaged or Defective Products:** If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We may request photographic evidence to assess the issue. We will either provide a replacement or issue a refund, depending on your preference and product availability.
2. **Wrong Item Received:** In the rare event that you receive the wrong item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be sent to you, or if preferred, issue a refund.
3. **Custom Orders:** Custom orders are non-refundable once production has started. However, if you believe there is a defect or error in your custom order, please contact us within 7 days of receiving it, and we will work with you to find a suitable solution.
**Refund Process**
To request a refund or discuss any issues with your order, please contact our Customer Support team via email at info@pppublications.com or through our Contact Us page. Ensure you include your order number and a detailed description of the issue.
Once we receive your refund request and it is approved, we will process the refund to your original payment method within 7-10 business days.
Please note that the refund timeline may vary depending on your financial institution.
**Contact Us**
If you have any questions or concerns about our Cancellation & Refund Policy, please do not hesitate to contact us. Our dedicated Customer Support team is here to assist you.
Email: info@pppublications.com
Thank you for choosing P.P.Publications for your reading materials. We appreciate your trust in us and look forward to serving you.
**Order Cancellation**
You can request the cancellation of your order under the following conditions:
1. **Cancellation before Shipment:** If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request.
2. **Custom Orders:** Please note that custom orders may not be eligible for cancellation once production has started. We will assess each custom order cancellation request on a case-by-case basis.
To request an order cancellation, please get in touch with our Customer Support team via email at [info@pppublications.com](mailto:info@pppublications.com) or through our Contact Us page. Make sure to include your order number and reason for cancellation in your message.
**Refund Policy**
We want you to be completely satisfied with your purchase from P.P.Publications. If, for any reason, you are not satisfied with your order, you may be eligible for a refund or exchange subject to the following conditions:
1. **Damaged or Defective Products:** If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We may request photographic evidence to assess the issue. We will either provide a replacement or issue a refund, depending on your preference and product availability.
2. **Wrong Item Received:** In the rare event that you receive the wrong item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be sent to you, or if preferred, issue a refund.
3. **Custom Orders:** Custom orders are non-refundable once production has started. However, if you believe there is a defect or error in your custom order, please contact us within 7 days of receiving it, and we will work with you to find a suitable solution.
**Refund Process**
To request a refund or discuss any issues with your order, please contact our Customer Support team via email at info@pppublications.com or through our Contact Us page. Ensure you include your order number and a detailed description of the issue.
Once we receive your refund request and it is approved, we will process the refund to your original payment method within 7-10 business days.
Please note that the refund timeline may vary depending on your financial institution.
**Contact Us**
If you have any questions or concerns about our Cancellation & Refund Policy, please do not hesitate to contact us. Our dedicated Customer Support team is here to assist you.
Email: info@pppublications.com
Thank you for choosing P.P.Publications for your reading materials. We appreciate your trust in us and look forward to serving you.