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Cancellation & Refund Policy

Welcome to P.P.Publications ! We value your trust and want to ensure a seamless shopping experience for our customers. This Cancellation & Refund Policy is designed to provide you with a clear understanding of our procedures regarding order cancellations and refunds. Please read this policy carefully before making a purchase from our Shopify store.

**Order Cancellation**

You can request the cancellation of your order under the following conditions:

1. **Cancellation before Shipment:** If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request.

2. **Custom Orders:** Please note that custom orders may not be eligible for cancellation once production has started. We will assess each custom order cancellation request on a case-by-case basis.

To request an order cancellation, please get in touch with our Customer Support team via email at []( or through our Contact Us page. Make sure to include your order number and reason for cancellation in your message.

**Refund Policy**

We want you to be completely satisfied with your purchase from P.P.Publications. If, for any reason, you are not satisfied with your order, you may be eligible for a refund or exchange subject to the following conditions:

1. **Damaged or Defective Products:** If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We may request photographic evidence to assess the issue. We will either provide a replacement or issue a refund, depending on your preference and product availability.

2. **Wrong Item Received:** In the rare event that you receive the wrong item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be sent to you, or if preferred, issue a refund.

3. **Custom Orders:** Custom orders are non-refundable once production has started. However, if you believe there is a defect or error in your custom order, please contact us within 7 days of receiving it, and we will work with you to find a suitable solution.

**Refund Process**

To request a refund or discuss any issues with your order, please contact our Customer Support team via email at or through our Contact Us page. Ensure you include your order number and a detailed description of the issue.

Once we receive your refund request and it is approved, we will process the refund to your original payment method within 7-10 business days.

Please note that the refund timeline may vary depending on your financial institution.

**Contact Us**

If you have any questions or concerns about our Cancellation & Refund Policy, please do not hesitate to contact us. Our dedicated Customer Support team is here to assist you.


Thank you for choosing P.P.Publications for your reading materials. We appreciate your trust in us and look forward to serving you.