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Return Policy

Return Policy

At Pp Books Pvt Ltd, we are committed to providing you with high-quality products and an excellent shopping experience. However, we understand that there may be occasions when you need to return a product. Our return policy is designed to be fair, transparent, and customer-friendly.

Eligibility for Returns

You may be eligible for a return if:

  1. You received a damaged or defective product.
  2. The product you received is different from what you ordered.
  3. You are not satisfied with your purchase and wish to return it within the specified time frame.

Returns Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our Customer Support team within [14 days] of receiving your order. You can contact us through [email address or phone number]. Please provide your order number and a detailed reason for the return.

  2. Return Authorization: Once we receive your request, our team will review it and provide you with a Return Authorization (RA) number if your return is eligible.

  3. Packaging: Securely package the item(s) you wish to return, including all original packaging, accessories, and documentation.

  4. Return Shipment: Send the package to the address provided along with the RA number. Make sure to use a reliable shipping method with tracking information.

  5. Inspection and Refund/Exchange: Upon receiving your return, our team will inspect the product to ensure it meets the return eligibility criteria. We will then process your refund or exchange, as per your preference.

Return Guidelines

  • Items must be in their original condition, unused, and with all original tags and packaging.
  • We reserve the right to deny a return if the item does not meet our return guidelines.
  • Shipping charges for the return are the responsibility of the customer, except in cases of damaged or incorrect items.

Refund Processing

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow [X business days] for the refund to appear in your account, as processing times may vary.

Contact Us

If you have any questions or need assistance with the return process, please don't hesitate to contact our Customer Support team at [email address or phone number].

Thank you for shopping with P.P.Publications We value your business and are committed to ensuring your satisfaction with every purchase.